Our Purpose:

To provide the highest quality patient-centered care while maintaining a warm and welcoming attitude. We will promote a safe and enjoyable atmosphere where each day we will work to improve individually and move the team forward.

My Duties:

• I am the face of the practice – the person people talk to first on the phone and see first / last when they visit. Because of this I will work to always maintain a positive and welcoming attitude, and I will treat all patients respectfully.
• Answer ringing phones whenever possible
• Check and return messages
• Speak with patients in both English and Spanish
• Check / update patient insurances for the day
• Maintain and know insurance fee schedules
• Post payments/checks
• Assemble and send pre-authorizations (for any perio, crowns, post, partials, and dentures)
• Investigate old claims
• Fill out work and school excuses for patients (OS, perio)
• Schedule patient appointments – for either treatment or 6 month recall
• Complete all appointments, bill all treatment done at the appointment, and send claims to insurance companies
• Follow up with patients after completed pre-auths are returned. Then either get them scheduled back or point them in the right direction for additional treatment
• Keep the reception area and front desk clean and free of clutter
• Clean trash from individual baskets and take out to the dumpster each day
• Open and take care of mail
• Call and confirm appointments for the next 2 days
• Create, review, and present treatment plans to patients
• Batch the day's insurance claims through Renaissance
• When all tasks are complete, ask a coworker that I can help with

Interested applicants should send a resume and cover letter to mike@monfredifamilydental.com.